Refund and Returns Policy for CookPariz
Effective Date: January 3, 2025
At CookPariz Auto Accessories Store, we want you to be completely satisfied with your purchase. If you are not fully happy with your items, our Refund and Returns Policy allows you to return or exchange your products in accordance with the terms outlined below.
1. Return and Exchange Eligibility
We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, items must meet the following conditions:
- Items must be in their original, unused, and undamaged condition.
- All original packaging, including tags and labels, must be intact.
- Proof of purchase, such as an order confirmation or receipt, is required.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at info@cookpariz.com or call us at 763-555-2341 to request a Return Merchandise Authorization (RMA) number.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
- Once your return is authorized, securely package the item(s) and send them back to us using a traceable shipping method. You are responsible for return shipping costs unless the item is defective or was sent incorrectly.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with a prepaid shipping label to return the item at no cost to you, and we will send you a replacement or issue a full refund.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized items
- Clearance or final sale products
- Gift cards
6. Restocking Fee
In some cases, a restocking fee of up to 15% may apply to returned items that are not defective or incorrect.
7. International Returns
For international orders, customers are responsible for all shipping costs related to returns and exchanges. Please note that customs fees and taxes may apply.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised date. Please check periodically for updates.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us at:
CookPariz Auto Accessories Store
841 Hillcrest Circle, Minneapolis, Minnesota, United States
Email: info@cookpariz.com
Phone: 763-555-2341